Reception Host
Job reference: RH-F-W-117103
Location: The Fish Hotel
Contract type: Permanent
Job type: Full-Time
Salary: £12.40 per hour plus up to around £2,500 service charge per year

We are searching for a superstar Reception Host to join our fantastic Front of House team at The Fish, one of the award winning hotels on Farncombe Estate. Our 600-acre Estate is set on a beautiful hillside just above Broadway and is the perfect place to develop and learn.

Our Reception Hosts are responsible for the smooth running of The Fish Hotel’s reception, meeting and greeting guests, ensuring they have a high quality, memorable experience with us from start to finish.

The role is based in The Fish Hotel, and is a 40 hour per week contract (working 8 hour shifts plus 1/2 hour unpaid lunch break). Shifts will be a variety of early, daytime and evening shifts. This will be 5 days of the week and includes weekends as this is our busiest time.

The ideal candidate for us:

* Experienced in working in a luxury hotel setting, in a reception or reservations role
* An “all rounder” who enjoys hands on tasks and completing them to a very high standard
* Organised and efficient, able to manage the day’s workload
* Comfortable working in a busy and sometimes high pressure environment
* A true team player, communicating clearly and professionally with everyone they encounter
* Holds a full UK driving license as some Estate transporting may be required

We offer £12.40 per hour (equating to roughly around £25,800 per year), plus service charge (around £2,000-£2,500 per year) so a total package of up to around £28,292 per year. Meals on duty and uniform are provided.

We also offer a raft of excellent benefits including:

* 30 days holiday per year (rising to 35 after 5 years)
* A celebration birthday lunch in one of the hotels, on us!
* Access to onsite mental health first aiders, and an employee assistance programme from Hospitality Action
* Free access to wellbeing resources – online exercise classes, mindfulness tools and nutritious recipes
* Hundreds of High Street discounts and a cash back card via Hospitality Rewards
* Estate discounts on dining, stays, wine, spa products and more
* Be rewarded with £1000 to spend how you wish in our employee recognition programme
* Up to £1000 when you successfully refer a friend to work with us
* Premium payments for Christmas and New Year shifts
* An optional, low cost healthcare cash plan
* Free, in-person financial planning advice
* Broad ranging careers in all the usual hotel departments and a few you wouldn’t expect…like our adventure team
* Fully funded apprenticeship opportunities

Due to our rural location, you will require your own transport (WR12 7LJ). If this sounds like your ideal next move, and you would like to discuss this role or any other opportunities on our estate, please do get in touch! We look forward to hearing from you.

*We are members of the Hoteliers Charter, and are committed to providing a workplace built on respect, fairness, equality, diversity and opportunity, and to putting wellness and career development at the heart of what we do. *

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