**Love leading teams and creating exceptional guest experiences?**
We’re looking for an inspiring, commercially minded and people-focused **Hotel Operations Manager** to join the leadership team at **The Fish Hotel** , one of **Farncombe Estate’s award-winning hotels** , set within our beautiful hillside woodland above Broadway.
The Fish is all about relaxed, feel-good luxury, where guests can escape everyday life and enjoy memorable stays in the heart of the Cotswolds. As our Hotel Operations Manager, you’ll play a pivotal role in shaping the guest experience, leading our department heads and their teams to deliver outstanding hospitality while driving commercial performance across the hotel. You’ll be a visible leader, an expert coach, and an ambassador for the values and culture that make Farncombe such a special place to work.
**What you’ll be doing:**
* Leading, motivating and developing high-performing teams across the hotel
* Setting the standard for exceptional guest service and ensuring every guest experience exceeds expectations
* Supporting and coaching Heads of Department to achieve operational excellence
* Monitoring staffing levels, rotas and labour costs to ensure efficiency and profitability
* Driving revenue opportunities and promoting a commercial mindset throughout the business
* Analysing guest feedback and implementing improvements to enhance service delivery
* Ensuring teams are well briefed and prepared for day-to-day operations
* Monitoring standards across all departments to ensure the hotel consistently delivers a premium product
* Identifying training and development opportunities to strengthen capability across the team
* Reviewing business performance, KPIs and operational reports to maximise results
* Acting as Duty Manager when required and handling guest escalations professionally and effectively
* Building strong relationships with guests, colleagues, suppliers and local businesses
**The details:**
* £49,650 per annum
* 40 hours per week across 5 days
* Weekend working required
* Meals on duty and uniform provided
**Why you’ll love working here:**
* 30 days holiday (rising to 35 after 5 years)
* Birthday lunch on us
* Mental health first aiders & wellbeing support
* High Street discounts & cashback card
* Estate-wide discounts on dining, stays, spa products & more
* £1,000 recognition award to spend however you wish
* £1,000 Refer a Friend bonus
* Premium pay for Christmas & New Year shifts
* Optional low-cost healthcare cash plan
* Free, in-person financial planning advice
* Fully funded apprenticeships
* Career progression across our award-winning hotels – **The Fish, Dormy House & Foxhill Manor**
At Farncombe, we believe in doing business for good. As a **B-Corp certified company** and proud members of the **Hoteliers’ Charter** , we’re committed to a workplace built on respect, fairness, equality, diversity and opportunity, with wellbeing and development at the heart of what we do.
Due to our rural location, you’ll need your own transport ( **WR12 7LJ** ).
If you’re an experienced hospitality leader who thrives on developing people, delivering exceptional service and driving business performance, we’d love to hear from you.