Gift Voucher Terms and Conditions

FARNCOMBE GIFT VOUCHERS TERMS AND CONDITIONS OF SALE

1. GENERAL INFORMATION

1.1 These Terms of Sale apply to every Voucher you purchase from Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate.

1.2 Contact telephone numbers are: Dormy House Hotel 01386 852711, the Fish Hotel 01386 858000, Foxhill Manor 01386 854200, Hillside Hangouts 01386 854300 and Farncombe Estate 01386 852711.

1.3 ‘Voucher’ means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the ‘Voucher Holder’) to receive the Offering during the period of time stated on the Voucher (the ‘Redemption Period’).

1.4 The ‘Offering’ shall mean the goods and/or services to be supplied and/or provided by Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate to the Voucher Holder, as specified on the Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate’s website and on the Voucher.
1.5 These Terms of Sale were last updated on 30 April 2024. Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate reserves the right to unilaterally amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted on-line on our website. You will be bound only to the version of the Terms of Sale you agreed to at the time you purchase a Voucher.

2. PURCHASE OF A VOUCHER

2.1 By confirming your payment details you submit an offer to buy the Voucher. However, the purchase of the Voucher is not complete until you receive an email from us confirming acceptance of your offer. We expressly reserve the right to reject your offer. In addition, even if we have accepted your offer, we can cancel the contract at any time if we reasonably suspect that you have committed or that you may be committing any fraud against us.

3. REDEMPTION OF A VOUCHER

3.1 Unless expressly stated otherwise:

3.1.1 the Voucher can only be redeemed once for the use as described on your Voucher;

3.1.2 Any value left on the voucher can be used towards food, drink, hotel stays and experiences across our estate.*
*Excludes spa treatments at Dormy House unless a guest at Dormy House, food and drink experience at Foxhill Manor (these are only available for Foxhill Manor guests).

3.1.3 you must follow the redemption instructions associated with the Voucher when you redeem it.

3.2 Unless otherwise stated on the Voucher by us, the Redemption Period applicable to the Voucher shall be 12 months.

3.3 In order to redeem a Voucher you must present it to Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate within the Redemption Period. If you do not redeem the Voucher within the Redemption Period, the Voucher expires automatically. It cannot be redeemed after expiry of the Redemption Period and you are not entitled to any reimbursement or compensation for a failure to use a Voucher in time.

3.4 Unless expressly stated otherwise, the Voucher does not entitle the Voucher Holder to receive the Offering at a specific time. You are strongly recommended to contact Foxhill Manor, Dormy House, The Fish Hotel or the Estate at an early stage. Doing so will give you the best chance of securing your preferred time for the supply and/or provision of the Offering.

3.5 You are not entitled to a credit, cash refund or new Voucher for the difference between the original (un-discounted) value and the redeemed value.

3.6 In the event that we breach these Terms of Sale, we shall be refund the cost of the Voucher and any delivery costs incurred in the original purchase of the Voucher. Our liability to you is limited as outlined in clause 5 of Part C.

4. USE OF A VOUCHER

4.1 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow anyone else to do so.

4.2 Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at our absolute discretion.

4.3 The reproduction of a Voucher is prohibited. Each Voucher contains a unique reference code, which can only be redeemed once. Once a Voucher has been redeemed, the unique reference code will no longer be valid.

4.4 The commercial trade of a Voucher is prohibited.

5. CANCELLATION (AND EXCEPTIONS), REFUNDS AND PROBLEMS

5.1 As a consumer you have a statutory right to cancel your purchase of the Voucher within 14 calendar days after the day you receive the confirmation email (the ‘Voucher Cancellation Period’). After this time, Vouchers will be non-refundable. However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request us to begin providing the relevant services to you, and you acknowledge that by doing so you lose your right to cancel the purchase of the Voucher.

5.2 If you want to cancel your purchase of a Voucher, within the Voucher Cancellation Period as per section 5.1, you can do so by writing to, or calling Foxhill Manor, Dormy House, The Fish Hotel, Hillside Hangouts or the Estate at the details mentioned in section 1.2.

5.3 If you cancel your purchase of the Voucher in accordance with this section 5, we will refund you for all payments made as part of your purchase within 14 calendar days from the day on which you informed us about your cancellation.

5.4 Any refund will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you will still receive the refund to your original method of payment and your bank should forward it to the correct account, you may need to coordinate with your bank or your payment services provider to obtain your refund. We will not provide more than one refund.