Spa Reception Host & Memberships Coordinator – Dormy House Hotel & Spa, Farncombe Estate

We are currently recruiting for a Spa Reception Host & Memberships Coordinator to join our award-winning House Spa team at Dormy House, part of the beautiful Farncombe Estate. Set in the heart of the Cotswolds, our 500-acre hillside is home to three stunning hotels, a luxury spa, and exclusive hangouts – the perfect place to work, grow, and thrive.

This combined role sits at the heart of our spa and membership programme, where you’ll deliver an exceptional welcome for spa guests while also managing our exclusive House Spa memberships. From the moment guests and members arrive, you’ll ensure every interaction is personal, memorable, and delivered with true Farncombe warmth.

The role is based on a 40-hour per week permanent contract (working 8-hour shifts plus ½ hour unpaid lunch break, across 5 days which will usually include evenings and weekends).

✨ In this role, you will:

* Be the first point of contact for spa guests, handling check-ins, check-outs, reservations, and payments

* Provide a warm, professional, and personal service to all guests and members

* Assist with guest transportation around the Estate when needed

* Manage House Spa memberships, including enrolments, renewals, and record-keeping

* Host and organise member-exclusive events to strengthen relationships

* Work with the marketing team to promote offers and track engagement

* Keep membership and guest databases up to date, generating reports on sales and engagement

* Collaborate with other departments to ensure smooth, consistent service delivery

✨ Ideally, you will have:

* Experience in guest services, reception, or membership coordination (ideally in luxury hospitality)

* A warm, approachable personality and a genuine passion for hospitality

* Confidence in balancing guest-facing duties with administration

* Excellent organisational skills and the ability to multitask

* Strong communication and interpersonal skills, with the ability to build great relationships

* Familiarity with CRM systems and comfort with basic administration tasks

* A proactive, can-do attitude and an eye for detail

Pay & Benefits
We offer **£14.15 per hour (around £29,432 per year)** , plus service charge (around £2,000–£2,500 per year), making a total package of up to **£31,932 per year** .

We also offer excellent benefits including:

* 30 days holiday per year (rising to 35 after 5 years)

* Enhanced pension scheme

* Critical illness cover and company sick pay (after 6 months)

* Premium payments for Christmas and New Year shifts

* Access to onsite mental health first aiders and an employee assistance programme

* Wellbeing resources, including online fitness and mindfulness tools

* High Street discounts via Hospitality Rewards

* A celebration birthday lunch in one of the hotels, on us!

* Estate discounts on dining, stays, wine, spa products and more

* Up to £1000 when you successfully refer a friend

* Long service gifts

* A healthcare cash plan

* Free financial planning advice

* Uniform and meals on duty

* Access to apprenticeships up to degree level qualification

Due to our rural location, you will need your own transport (WR12 7LJ).

We are proud members of the Hoteliers’ Charter, committed to respect, equality, diversity, and career development, while balancing the needs of people, the planet, and profit.