**Reception Supervisor – The Fish Hotel, Farncombe Estate**

We are currently recruiting for a Reception Supervisor to join our fantastic Front of House team at The Fish, one of the award-winning hotels on Farncombe Estate. Our 500-acre Estate is set on a beautiful hillside just above Broadway and is the perfect place to develop and learn.

As Reception Supervisor, you’ll help to oversee the smooth running of the reception, supporting our brilliant team of reception hosts and ensuring every guest has a memorable and high-quality experience from the moment they arrive until the moment they leave. Behind the scenes, you’ll also help to keep everything organised and running seamlessly, supporting the wider hotel operations.

The role is based in The Fish Hotel on a 40-hour per week contract (working 8-hour shifts plus ½ hour unpaid lunch break, across 5 days which will usually include weekends).

✨ **Ideally, you will have:**

* Experience working in a luxury hotel reception or reservations role

* Confidence in supporting and supervising a team, with a constructive and encouraging approach

* A hands-on attitude and a love of getting things done to a high standard

* Great organisational skills and efficiency in managing daily tasks

* A true team player mindset, always willing to support colleagues

**Pay & Benefits**
We offer £14.15 per hour (around £29,432 per year), plus service charge (around £2,000–£2,500 per year), making a total package of around £31,932 per year.

We also offer a raft of excellent benefits including:

* 30 days holiday per year (rising to 35 after 5 years)

* Enhanced pension scheme

* Critical illness cover and company sick pay (after 6 months)

* Premium payments for Christmas and New Year shifts

* Access to onsite mental health first aiders and an employee assistance programme from Hospitality Action

* High Street discounts via Hospitality Rewards

* A special birthday lunch in one of the hotels, on us!

* Estate discounts on dining, stays, wine, spa products and more

* Up to £1000 when you successfully refer a friend

* Long service gifts

* A healthcare cash plan

* Free financial planning advice

* Uniform and meals on duty

* Access to apprenticeships up to degree level qualification

Due to our rural location, you will need your own transport (WR12 7LJ).

We are members of the Hoteliers Charter, and are committed to providing a workplace built on respect, fairness, equality, diversity and opportunity, and to putting wellness and career development at the heart of what we do.

Unfortunately, we can only accept applications from candidates with a current and valid right to work in the UK.